Deposits will be forfeited if a client misses their appointment, is more than 20-minutes late to their appointment without notice, or cancels their appointment(s) entirely.
If a client is continually late, rescheduling or no showing their appointments, we will be forced to cancel all subsequent appointments and any associated deposits will be forfeited.
At least 48 hours' notice is required to reschedule an appointment, otherwise the deposit for that day will be forfeited.
Clients are permitted one (1) reschedule to their appointments. Any further reschedules will result in a forfeit of the deposit for that day and a new deposit will be required to rebook the time.
Please ensure to note that all deposits are ‘non-refundable and non-transferable’ once received.
Appointments cannot be postponed and must be rescheduled to a new date that is within six months of the original appointment time or to the artists earliest availability.
If the appointment does not end up being rescheduled, the appointment will be considered cancelled and the deposit for that day will be forfeited.
Please know that we have zero tolerance for anyone who is rude, violent, shows aggression, harassment or any ill treatment towards our staff and other clients.
If we feel that a client has/is acting inappropriately, we reserve the right to cancel all of their appointments and any associated deposits will be forfeited.
*Clients must be 19+ or between 16-18 years old with legal guardian consent in order to be tattooed.*